WORLD CLASS SERVICE
Gateway Global Delivery enjoys a very strong reputation in the markets we serve for having expert industry knowledge, outstanding customer satisfaction and customer retention ratings, relentless execution and a true understanding of our individual clients’ mission critical needs.
At Gateway Global Delivery, we take tremendous pride in consistently providing our clients with quantifiable savings over standard shipping rates, matched by superb, detailed-oriented, technologically-enabled customer service and attention. What’s particularly telling about our clients’ regard for us and the service we provide is one simple fact: our customer retention rate has remained steadfast at 99.9% – meaning, we have lost only one customer account – ever.
Our quality service offerings include:
Express Services: overnight courier services – next day and deferred 2-3 day air service of a letter, parcel or freight within the United States and time-definitive international service.
Ground Services: guaranteed day-definitive delivery of a letter or parcel within the United States and Canada at a cost savings over express service.
Freight Service: guaranteed day-definitive delivery of larger shipments, identified as “Full Truck Load” (FTL) and "Less than Truck Load” (LTL).
Courier Services: shipping services distinguished from ordinary mail services by features such as speed, security, tracking, specializing and individualization of services, and committed delivery times, which are optional for most everyday mail services.
Strategic 3PL Consulting Services: as our clients’ businesses grow, we regularly conduct in-depth assessments of their shipping volumes and related carrier performance to help identify and effect cost-saving solutions that improve workflow processes, staff training protocols, inventory controls and management, profit margins and customer service levels.
Parcel Audit and Payment Solutions: leveraging our industry leading, proprietary EDI technology, our CPA experts conduct detailed audits of our high value clients' invoices, allocating charges and issuing payments to carriers on their behalf. With over 46 unique audit touch points on every shipment, we put our technology and experience to work for you, eliminating the cost of employee training and infrastructure support; and freeing you to focus on your core business with peace of mind, knowing that your shipping activities are managed with proper diligence and attention to detail.
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